Legal
Privacy Policy
Last updated: 16 March 2026
1. About This Policy
The Property Wealth Hub (“we”, “us”, or “our”), operated by New Vision Financial Services, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and membership platform (“the Platform”).
We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Platform, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
We may collect the following types of personal information:
Your name, email address, password (stored securely), and membership plan when you create an account.
Name and email address when you submit an enquiry through our contact form.
Information about how you interact with the Platform, including pages visited, courses accessed, and quiz results.
IP address, browser type, device information, and cookies used to improve your experience.
Records of modules completed, quiz scores, and certificates earned.
Records of any correspondence you send to us, including support requests and enquiries.
We do not intentionally collect sensitive information (such as health, financial account details, or government identifiers) through the Platform. If you voluntarily provide such information in a message or enquiry, we will handle it with appropriate care.
3. How We Use Your Information
We use your personal information to:
- Create and manage your account and membership
- Provide access to courses, resources, and member-only content
- Track your course progress and issue completion certificates
- Respond to your enquiries and provide support
- Send you relevant updates, insights, and communications (where you have opted in)
- Process membership payments and manage billing
- Improve the Platform and develop new features
- Comply with our legal obligations
- Detect and prevent fraud or misuse of the Platform
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
Service providers: We may share information with trusted third-party service providers who assist us in operating the Platform (e.g., payment processors, email service providers, hosting providers). These parties are required to handle your information securely and only for the purposes we specify.
Affiliated businesses: With your consent, we may share relevant information with our affiliated businesses — New Vision Financial Services, New Vision Real Estate, and Buyers Central — where you have expressed interest in their services.
Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or where we reasonably believe disclosure is necessary to protect our rights or the safety of others.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
5. Cookies and Tracking
The Platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us recognise you and remember your preferences.
Required for the Platform to function, including keeping you logged in.
Remember your preferences and settings to personalise your experience.
Help us understand how the Platform is used so we can improve it.
Monitor Platform performance and identify technical issues.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
- Secure HTTPS encryption for all data transmission
- Access controls limiting who can view personal information
- Regular security reviews of our systems and processes
- Secure storage of account credentials
While we take these precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.
When your information is no longer required, we will take reasonable steps to destroy or de-identify it securely.
8. Your Rights and Choices
Under the Australian Privacy Principles, you have the right to:
Access your information: Request a copy of the personal information we hold about you.
Correct your information: Request that we correct any inaccurate or incomplete personal information.
Delete your account: Request deletion of your account and associated personal information, subject to any legal retention obligations.
Opt out of communications: Unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
Complain: Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information.
To exercise any of these rights, please contact us using the details in Section 11.
9. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting a notice on the Platform or sending an email to your registered address. Continued use of the Platform after changes take effect constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
The Property Wealth Hub
Operated by New Vision Financial Services
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.